Impel CRM –The SaaS flexi cloud – CRM
Today the SaaS and cloud solutions drives the CRM market, right from 8-10 percent of the CRM market in 2005 to 20 percent of the market in 2008 and now more than 95 percent of organizations expect to maintain or grow their use of software as a service (SaaS), said Gartner. SaaS and cloud CRM solutions spurred the evolution of computing — with no more software installations, no infrastructure management and no more upgrades. With SaaS and cloud CRM solutions, development and implementation can now be accomplished in a fraction of seconds as compared to days and months of deployment needed for an in-premise solution.
We offer businesses the flexibility of a unique, CRM model. Impel CRM. Impel is a web based comprehensive CRM Solution that can be accessed from anywhere in the world. The immediate benefits you see are a single repository of customer information, higher sales-per-salesperson and lower impact of salesperson turnover. Impel gives you enterprise-class functionality at SME affordability. With Impel, you can:
- Completely track your salespeople’s activities and contacts
- Enable everyone in your organization to achieve operational excellence with a single 360-degree view of the customer
- Increase customer acquisition, retention, loyalty, and profitability with standardized and improved sales methodologies
- Empower your sales team with real-time pipeline and forecasting to direct focus to the most profitable opportunities
- Exclusive customer portal through which your customer can reach you directly and vice versa.
In addition to the new drag and drop configurability of the user interface – the business logic behind Impel CRM is also configurable thus allowing you to easily set up the appropriate business layouts that are inherent to the application. Impel CRM is :
- Easy to Customize and personalize
- Flexibility of mobile integration
- Hosted and multi-tenant
- User-friendly and Configurable
Impel CRM –CCI: ( Call center Integration)
Impel CRM CCI offers a broad range of features and functionality designed to empower agents to better respond to customer needs and requests. With Impel, businesses can improve productivity, reduce support costs, boost sales revenues, and improve customer satisfaction. Impel can be seamlessly integrated with a the telephony infrastructure. So, interactive voice response (IVR), call recording, and call routing systems can be directly linked to the CRM software. Read More……
Impel CRM – Mobile:
In today’s competitive marketplace, salespeople need to be in touch with their customers and prospects 24×7. Sales Force Automation is a very important tool to beat the completion and having information on the go helps the salesperson come out on top. Impel Mobile lets salespeople manage appointments and activities, add and review account and contact information and quickly add a potential customer as a lead into Impel CRM. Integrated access to leads, opportunities, accounts, contacts and activities gives sales people the information that they need at the point of customer engagement. This helps to shorten the sales cycle and close deals quickly. ( Read More)
Impel CRM- SMS
BY using Impel SMS your field teams can input data no matter where they are, so as an organization you will have much better control,since salespeople will be able to check on inventory level, pricing information from the customer site, they can have better control on orders. Because of the low cost of SMS, and the fact that salespeople on the field can enter orders, you anticipate a decrease in your order entry costs, Since support people can place requests for equipment right after they finish examining equipment, you feel that you can reduce customer support call cycles quite a lot. An integrated Impel SMS gets tagged with the activities for the 360 degree view of the Account ( Read More)
